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basic_communication_skills
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| - | =====Basic Communication Skills===== | + | ======Basic Communication Skills====== |
| The Fox Cities Amateur Radio Club provides communication support for many public | The Fox Cities Amateur Radio Club provides communication support for many public | ||
| service events in our community. Examples of information being exchanged between | service events in our community. Examples of information being exchanged between | ||
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| Basic Communication Skills* | Basic Communication Skills* | ||
| - | __Objective:__ This lesson introduces communication skills that are specific to emcomm | + | ===== Objective ===== |
| + | This lesson introduces communication skills that are specific to emcomm | ||
| operations, and helps you understand differences from normal Amateur Radio operations. | operations, and helps you understand differences from normal Amateur Radio operations. | ||
| Information: An emergency communicator must do his part to get every message to its | Information: An emergency communicator must do his part to get every message to its | ||
| Line 31: | Line 33: | ||
| all can have disastrous results. | all can have disastrous results. | ||
| - | __Listening:__ Listening is at least 50% of communication. Discipline yourself to focus on your job | + | ===== Listening ===== |
| + | Listening is at least 50% of communication. Discipline yourself to focus on your job | ||
| and "tune out" distractions. If your attention drifts at the wrong time, you could miss a critical | and "tune out" distractions. If your attention drifts at the wrong time, you could miss a critical | ||
| message. | message. | ||
| Line 44: | Line 47: | ||
| reduce radio noise and interference. | reduce radio noise and interference. | ||
| - | __Microphone Techniques:__ Even something as simple as using your microphone correctly | + | ===== Microphone Techniques ===== |
| + | Even something as simple as using your microphone correctly | ||
| can make a big difference in intelligibility. For optimum performance, hold the mic close to your | can make a big difference in intelligibility. For optimum performance, hold the mic close to your | ||
| cheek, and just off to the side of your mouth. Talk across, rather than into, the microphone. This | cheek, and just off to the side of your mouth. Talk across, rather than into, the microphone. This | ||
| Line 72: | Line 76: | ||
| words. | words. | ||
| - | __Lastly,__ pause a little longer than usual between transmissions any time there is a possibility that | + | =====Lastly===== |
| + | Pause a little longer than usual between transmissions any time there is a possibility that | ||
| other stations may have emergency traffic to pass from time to time. A count of "one, one | other stations may have emergency traffic to pass from time to time. A count of "one, one | ||
| thousand" is usually sufficient. | thousand" is usually sufficient. | ||
| Line 95: | Line 100: | ||
| lost. | lost. | ||
| - | __Plain Language:__ As hams, we use a great deal of "jargon" (technical slang) and specialized | + | ===== Plain Language ===== |
| + | As hams, we use a great deal of "jargon" (technical slang) and specialized | ||
| terminology in our daily conversations. Most of us understand each other when we do, and if we | terminology in our daily conversations. Most of us understand each other when we do, and if we | ||
| do not on occasion it usually makes little difference. In an emergency, however, the results can | do not on occasion it usually makes little difference. In an emergency, however, the results can | ||
| Line 113: | Line 119: | ||
| personal injuries." | personal injuries." | ||
| - | __Phonetics:__ Certain words in a message may not be immediately understood. This might be | + | ===== Phonetics ===== |
| + | Certain words in a message may not be immediately understood. This might be | ||
| the case with an unusual place name, such as "Franconia" or an unusual last name, like | the case with an unusual place name, such as "Franconia" or an unusual last name, like | ||
| "Smythe." The best way to be sure it is understood correctly is to spell it. The trouble is, if you | "Smythe." The best way to be sure it is understood correctly is to spell it. The trouble is, if you | ||
| Line 134: | Line 141: | ||
| professional communicators use standardized phonetics. | professional communicators use standardized phonetics. | ||
| - | __ITU Phonetic Alphabet__\\ | + | ==== ITU Phonetic Alphabet ==== |
| A - alfa (AL-fa) \\ | A - alfa (AL-fa) \\ | ||
| B - bravo (BRAH-voh)\\ | B - bravo (BRAH-voh)\\ | ||
| Line 178: | Line 185: | ||
| oh nine." | oh nine." | ||
| - | __Pro-words:__ Pro-words, called "pro-signs" when sent in Morse Code, are procedural terms with | + | ===== Pro-words ===== |
| + | Pro-words, called "pro-signs" when sent in Morse Code, are procedural terms with | ||
| specific meanings. They are used to save time and ensure that everyone understands precisely | specific meanings. They are used to save time and ensure that everyone understands precisely | ||
| what is being said. Some pro-words are used in general communication, others while sending | what is being said. Some pro-words are used in general communication, others while sending | ||
| Line 185: | Line 193: | ||
| Voice Morse\\ | Voice Morse\\ | ||
| Code*\\ | Code*\\ | ||
| - | Meaning and function\\ | + | ==== Meaning and function ==== |
| * Clear SK End of contact. In CW, SK is sent before final identification | * Clear SK End of contact. In CW, SK is sent before final identification | ||
| * Over AR Used to let a specific station know to respond | * Over AR Used to let a specific station know to respond | ||
| Line 194: | Line 202: | ||
| Two letters are sent as one character Source: ARES Field Manual\\ | Two letters are sent as one character Source: ARES Field Manual\\ | ||
| - | __Tactical Call Signs:__ Tactical call signs can identify the station's location or its purpose during | + | ===== Tactical Call Signs ===== |
| + | Tactical call signs can identify the station's location or its purpose during | ||
| an event, regardless of who is operating the station. This is an important concept. The tactical | an event, regardless of who is operating the station. This is an important concept. The tactical | ||
| call sign allows you to contact a station without knowing the FCC call sign of the operator. It | call sign allows you to contact a station without knowing the FCC call sign of the operator. It | ||
| Line 203: | Line 212: | ||
| usually provide some information about the location or its purpose. It is often helpful if the | usually provide some information about the location or its purpose. It is often helpful if the | ||
| tactical call signs have a meaning that matches the way in which the served agency identifies | tactical call signs have a meaning that matches the way in which the served agency identifies | ||
| - | the location or function. Some examples are: | + | the location or function. |
| + | ==== Some examples are: ==== | ||
| * "Net" for net control | * "Net" for net control | ||
| * "Springfield EOC" for the city's Emergency Operations Center | * "Springfield EOC" for the city's Emergency Operations Center | ||
| Line 211: | Line 221: | ||
| * "Repair 1" for the roving repair vehicle at a bike-a-thon | * "Repair 1" for the roving repair vehicle at a bike-a-thon | ||
| * "Mercy" for Mercy Hospital\\ | * "Mercy" for Mercy Hospital\\ | ||
| - | Calling with Tactical Call Signs: If you are at "Aid 3" during a directed net and want to | + | ==== Calling with Tactical Call Signs ==== |
| + | If you are at "Aid 3" during a directed net and want to | ||
| contact the net control station, you would say "Net, Aid 3" or, in crisper nets (and where the | contact the net control station, you would say "Net, Aid 3" or, in crisper nets (and where the | ||
| NCS is paying close attention), simply "Aid 3." If you had emergency traffic, you would say "Aid | NCS is paying close attention), simply "Aid 3." If you had emergency traffic, you would say "Aid | ||
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| Note that no FCC call signs have been used so far. None are necessary when you are calling | Note that no FCC call signs have been used so far. None are necessary when you are calling | ||
| another station.\\ | another station.\\ | ||
| - | Station Identification: In addition to satisfying the FCC's rules, proper station identification is | + | ==== Station Identification ==== |
| + | In addition to satisfying the FCC's rules, proper station identification is | ||
| essential to promoting the efficient operation of a net. The FCC requires that you identify at tenminute | essential to promoting the efficient operation of a net. The FCC requires that you identify at tenminute | ||
| intervals during a conversation and at the end of your last transmission. During periods | intervals during a conversation and at the end of your last transmission. During periods | ||
| Line 231: | Line 243: | ||
| give your FCC call sign as you complete each exchange. Most exchanges will be far shorter | give your FCC call sign as you complete each exchange. Most exchanges will be far shorter | ||
| than ten minutes.\\ | than ten minutes.\\ | ||
| - | This serves two important functions:\\ | + | ==== This serves two important functions ==== |
| - It tells the NCS that you consider the exchange complete (and saves time | - It tells the NCS that you consider the exchange complete (and saves time | ||
| and extra words)\\ | and extra words)\\ | ||
| - It fulfills all FCC identification requirements.\\ | - It fulfills all FCC identification requirements.\\ | ||
| - | __Completing a call:__ After the message has been sent, you would complete the call from Aid 3 | + | ==== Completing a call ==== |
| + | After the message has been sent, you would complete the call from Aid 3 | ||
| by saying "Aid 3, <your call sign>." This fulfills your station identification requirements and tells | by saying "Aid 3, <your call sign>." This fulfills your station identification requirements and tells | ||
| the NCS that you believe the exchange to be complete.\\ | the NCS that you believe the exchange to be complete.\\ | ||
| If the Net Control Station believes the exchange is complete, and Aid 3 had forgotten to identify, | If the Net Control Station believes the exchange is complete, and Aid 3 had forgotten to identify, | ||
| then the NCS should say, "Aid 3, do you have further traffic?" At that point, Aid 3 should either | then the NCS should say, "Aid 3, do you have further traffic?" At that point, Aid 3 should either | ||
| - | continue with the traffic, or "clear" by identifying as above. | + | continue with the traffic, or "clear" by identifying as above.\\ |
| - | __Review of Habits to Avoid__ | + | |
| + | ==== Review of Habits to Avoid ==== | ||
| * Thinking aloud on the air: "Ahhh, let me see. Hmm. Well, you know, if&" | * Thinking aloud on the air: "Ahhh, let me see. Hmm. Well, you know, if&" | ||
| * On-air arguments or criticism | * On-air arguments or criticism | ||
| Line 256: | Line 270: | ||
| FCARC’s general radio guidelines and primary focus points of radio traffic during | FCARC’s general radio guidelines and primary focus points of radio traffic during | ||
| FCARC’s public service events created by Andy Palm, N1KSN. | FCARC’s public service events created by Andy Palm, N1KSN. | ||
| + | ==== Calling ==== | ||
| - Listen before transmitting. | - Listen before transmitting. | ||
| - When you have a transmission to make, call net control by just saying your callsign | - When you have a transmission to make, call net control by just saying your callsign | ||
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| be able to hear one another. If net control does not respond to your first call, be patient | be able to hear one another. If net control does not respond to your first call, be patient | ||
| as another exchange may be taking place.\\ | as another exchange may be taking place.\\ | ||
| + | ==== Traffic ==== | ||
| The FCARC’s primary radio traffic will be concerned with (in roughly decreasing order of | The FCARC’s primary radio traffic will be concerned with (in roughly decreasing order of | ||
| priority):\\ | priority):\\ | ||
| Line 282: | Line 298: | ||
| * Requests to secure a station | * Requests to secure a station | ||
| - | __Finally__, remember that part of the fun is knowing that although we are called radio | + | ===== Finally ===== |
| + | Remember that part of the fun is knowing that although we are called radio | ||
| amateurs, we provide a professional-grade service to our clients. | amateurs, we provide a professional-grade service to our clients. | ||
| Communications Readiness | Communications Readiness | ||
| Line 347: | Line 364: | ||
| - Sunglasses - Optional | - Sunglasses - Optional | ||
| - | __Frequency List__ | + | ===== Frequency List ===== |
| - | Frequency Offset Pl Tone Notes | + | ==== Amateur Radio ==== |
| - | 147.760 Minus 107.2 Downtown Receive | + | ^Frequency ^Offset ^Pl Tone^ Notes^ |
| - | 147.760 Minus 100.0 | + | |147.760| Minus |107.2 |Downtown Receive| |
| - | 145.330 Plus 100.0 | + | |147.760 |Minus |100.0| |
| - | 443.650 Plus 100.0 | + | |145.330 |Plus |100.0| |
| - | 145.520 National Calling | + | |443.650 |Plus |100.0| |
| - | 145.550 | + | |145.520||| National Calling| |
| - | 145.580 | + | |145.550| |
| - | 446.000 National Calling | + | |145.580| |
| - | 147.555 Club Frequency | + | |446.000||| National Calling| |
| - | 147.240 Plus 100 Winnebago Co. | + | |147.555||| Club Frequency| |
| - | 146.655 Minus 100 Outagamie Co | + | |147.240| Plus| 100| Winnebago Co.| |
| - | 147.300 plus 107.2 Calumet Co | + | |146.655| Minus| 100| Outagamie Co| |
| - | 442.175 Plus 100 W9RIC - Darboy | + | |147.300 |plus |107.2| Calumet Co| |
| - | 145.290 Plus 114.8 WE9COM | + | |442.175 |Plus| 100| W9RIC - Darboy| |
| - | 162.400 Rhinelander Green Bay | + | |145.290 |Plus| 114.8| WE9COM| |
| - | 162.400 Milwaukee Sullivan | + | |
| - | 162.425 Sister Bay Green Bay | + | ==== Weather ==== |
| - | 162.450 Crandon Green Bay | + | ^National Weather Service^^ |
| - | 162.475 Wausau Green Bay | + | |162.400 |Rhinelander Green Bay| |
| - | 162.500 Gresham Green Bay | + | |162.400| Milwaukee Sullivan| |
| - | 162.500 Black River Falls La Crosse | + | |162.425| Sister Bay Green Bay| |
| - | 162.525 New London Green Bay | + | |162.450| Crandon Green Bay| |
| - | 162.550 Green Bay Green Bay | + | |162.475| Wausau Green Bay| |
| - | 162.550 Madison Sullivan | + | |162.500| Gresham Green Bay| |
| + | |162.500| Black River Falls La Crosse| | ||
| + | |162.525| New London Green Bay| | ||
| + | |162.550| Green Bay Green Bay| | ||
| + | |162.550| Madison Sullivan| | ||
| + | |||
| + | For a complete listing, Go to [[http://www.nws.noaa.gov/nwr/stations.php?State=WI&Sort=WF |NOAA]] | ||
| - | For a complete listing, Go to http://www.nws.noaa.gov/nwr/stations.php?State=WI&Sort=WF | ||
| - | WeComm | ||
| - | NOAA | ||
| - | FCARC Repeaters | ||
| - | Simplex | ||
| - | ARES | ||
| - | Echo Link | ||
| - | __Frequency Tone Alpha Tag Description__ | + | ==== Public Sevice ==== |
| - | ''Outagamie County'' | + | ^Outagamie County^^^ |
| - | 155.415 107.2 PL OUSO1E Sheriff Dispatch - East Multicast | + | |155.415 |107.2 PL| OUSO1E Sheriff Dispatch - East Multicast| |
| - | 155.520 107.2 PL OUSO1W Sheriff Dispatch - West Multicast | + | |155.520 |107.2 PL| OUSO1W Sheriff Dispatch - West Multicast| |
| - | 155.700 107.2 PL OUSO1C Sheriff Dispatch - Central Multicast ("Gray") | + | |155.700 |107.2 PL| OUSO1C Sheriff Dispatch - Central Multicast ("Gray")| |
| - | 155.820 107.2 PL OUSO2 Sheriff 2 Alternate/Information ("Black") | + | |155.820 |107.2 PL| OUSO2 Sheriff 2 Alternate/Information ("Black")| |
| - | 153.845 107.2 PL OUSO3 Sheriff 3 Mobile 1 | + | |153.845 |107.2 PL| OUSO3 Sheriff 3 Mobile 1| |
| - | 153.800 107.2 PL OUSO4 Sheriff 4 Mobile 2 | + | |153.800 |107.2 PL| OUSO4 Sheriff 4 Mobile 2| |
| - | 155.850 107.2 PL OUSO5 Sheriff 5 Mobile 3/Investigative | + | |155.850 |107.2 PL| OUSO5 Sheriff 5 Mobile 3/Investigative| |
| - | 155.370 146.2 PL POINT Sheriff 9 Point-to-Point | + | |155.370 |146.2 PL| POINT Sheriff 9 Point-to-Point| |
| - | 154.250 CSQ BROWN Fire "Brown" Dispatch (Sheriff F-6) | + | |154.250 ||CSQ BROWN Fire "Brown" Dispatch (Sheriff F-6)| |
| - | 154.295 FG BLUE Fire "Yellow" (FG BLUE) | + | |154.295 ||FG BLUE Fire "Yellow" (FG BLUE)| |
| - | 153.830 107.2 PL SILVER Fire "Silver" Countywide Fireground | + | |153.830 |107.2 PL| SILVER Fire "Silver" Countywide Fireground| |
| - | 154.175 91.5 PL LIME Fire "Lime" Appleton Fire Fireground | + | |154.175 |91.5 PL| LIME Fire "Lime" Appleton Fire Fireground| |
| - | 154.385 107.2 PL GOLD Fire "Gold" Countywide Fireground | + | |154.385 |107.2 PL| GOLD Fire "Gold" Countywide Fireground| |
| - | 154.430 91.5 PL VIOLET Fire "Violet" Appleton Fire Dispatch | + | |154.430 |91.5 PL| VIOLET Fire "Violet" Appleton Fire Dispatch| |
| - | 155.790 445DPL APPD Disp Police 1 Dispactch/Tactical | + | |155.790 |445DPL| APPD Disp Police 1 Dispactch/Tactical| |
| - | 159.150 156.7 PL APPD Info Police 2 | + | |159.150 |156.7 PL| APPD Info Police 2| |
| - | 155.310 107.2 PL Merto Police Dispatch | + | |155.310 |107.2 PL| Merto Police Dispatch| |
| - | 154.085 82.5 PL Grand Chute Police Dispatch | + | |154.085 |82.5 PL| Grand Chute Police Dispatch| |
| - | ''Winnebago County'' | + | ^Winnebago County^^^ |
| - | Frequency Tone Alpha Tag Description | + | |158.730 |162.2 PL| WISO Sheriff 1 Dispatch| |
| - | 158.730 162.2 PL WISO Sheriff 1 Dispatch | + | |154.800 |136.5 PL| Oshkosh PD Sheriff 2 Oshkosh Police| |
| - | 154.800 136.5 PL Oshkosh PD Sheriff 2 Oshkosh Police | + | |155.610 |146.2 PL| NeenahMenash Sheriff 3 Neenah-Menasha Police| |
| - | 155.610 146.2 PL NeenahMenash Sheriff 3 Neenah-Menasha Police | + | |158.835 |162.2 PL| WISOCAR Sheriff 4 Auxiliary/Reserve/Tactical| |
| - | 158.835 162.2 PL WISOCAR Sheriff 4 Auxiliary/Reserve/Tactical | + | |155.370 ||CSQ POINT Sheriff 9 Point-to-Point| |
| - | 155.370 CSQ POINT Sheriff 9 Point-to-Point | + | |158.910|| OshkoshPDDet Sheriff 19 Oshkosh Police Tactical| |
| - | 158.910 OshkoshPDDet Sheriff 19 Oshkosh Police Tactical | + | |158.775 |118.8 PL| WIFIR1 Fire 1 "Red" (to be "Yellow") Dispatch| |
| - | 158.775 118.8 PL WIFIR1 Fire 1 "Red" (to be "Yellow") Dispatch | + | |154.445 |136.5 PL| WIFIR2 Fire 2 "Green" Fireground| |
| - | 154.445 136.5 PL WIFIR2 Fire 2 "Green" Fireground | + | |154.295 ||CSQ FG BLUE Fire 3 "Yellow"| |
| - | 154.295 CSQ FG BLUE Fire 3 "Yellow" | + | |154.325 |146.2 PL| WIFIR4 Fire 4 "Orange" Neenah-Menasha Fireground| |
| - | 154.325 146.2 PL WIFIR4 Fire 4 "Orange" Neenah-Menasha Fireground | + | |154.190 |136.5 PL| Oshkosh FD Fire 7 "Silver" Oshkosh Fire| |
| - | 154.190 136.5 PL Oshkosh FD Fire 7 "Silver" Oshkosh Fire | + | |158.940 |107.2 PL| Menasha PDW Police Channel 16/Public Works| |
| - | 158.940 107.2 PL Menasha PDW Police Channel 16/Public Works | + | |155.760 |118.8 PL| Neenah DPW Police Channel 5/Public Works| |
| - | 155.760 118.8 PL Neenah DPW Police Channel 5/Public Works | + | |
| - | Created by David Sprangers - ND9DW | + | Created by David Sprangers - ND9DW\\ |
| - | February 29, 2012 | + | February 29, 2012 \\ |
| Public Service frequencies from http://www.radioreference.com/ | Public Service frequencies from http://www.radioreference.com/ | ||
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